Selecting Your Personalized Email Address

New email spoofing regulations affect the way your emails are sent to your members and clients. 

Follow the instructions below for the best way to setup your email address for outgoing email messages. Member Manager uses a email service that minimizes emails being rejected as spam. You can set emails to go out through our system with a “Sent on Behalf of Your Business” in the sent by section, or if you check that you are using your own email, it will come from your email address. Your replies will always be sent back to whatever email you add under Setup>Personalize>Messages.

Start by logging into your Member Manager account, then navigate to "Setup" then "Profile":

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If your business has it's own domain name (i.e. info@yourbusiness.com), enter your email address in the required email field, then select "Use this email for sending personalized messages":

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Your members will receive emails from your business email address. 

If your business uses a "free" email service to communicate with your clients (i.e. gmail.com, yahoo.com, hotmail.com etc...), DO NOT select this box. Your emails will not be sent, nor will they go to the member's spam folder. This is due to a change in anti-spoofing regulations.

When you leave this box unchecked, Member Manager will show sent email as “sent on behalf of” and your Business Name. To set the Reply to address, to make sure that any replies go back to you no matter what the “Send” option is, go to Setup>Personalize>Messages and update your email under “E-mail Reply To:”