Member Manager Login Page
Using the Member Manager Login Screen, creating member and staff accounts, and password requirements.
The Member Manager login screen has been updated to take advantage of the latest security tools and requirements and are designed to meet the current Payment Card Industry standards. All members and staff who log into your Member Manager site will need to have an email address in their profile in order to update their password and reset it when needed. Note: The login screen below is only for staff logins. Members must click the Member Portal option to log into the Member Portal, sign-up, or update their password.
Staff Login Page:
When you or your staff go to your Member Manager site, they are directed to the login screen. You can login with your current account, use the Forgot Password link to reset your password, or click the Member Portal link to create to navigate to the member portal login. Staff logins are created from your Member Manager site by going to Staff>Add Staff. Members can be added by going to Member>Add Member on your Member Manager site, or by having members click “Sign Up” on the Member Portal Login page. See example below.
Member Portal Login Page: (page will show your uploaded logo)
Requirements for both staff and member logins are the same.
Username Requirements: Usernames can be any name. There are no specific requirements.
Password Requirements:
Passwords must be a minimum of seven characters
Passwords must contain alphabetic and numeric characters
Passwords expire in 90 days. Note: You will receive an email reminder 10 days, 5 days, and 24 hours prior to your password expiring.
The password field contains a Hide/View icon. Click to view the password you typed. We recommend keeping your password hidden unless absolutely necessary.
Remember Me: Check this box when you want your username to be automatically populated next time you log in. Note: You will still need to enter your password each time you log in.
Incorrect Logins: You will have 6 attempts to login before your account is locked out. You will also receive an email notifying you that your account has been locked. If your account becomes locked, simply follow the recovery process by clicking Forgot Password.
Forgot Password: If you have forgotten your password, or have locked your account after 6 password attempts, click Forgot Password to reset.
To reset your staff or member password:
Enter your Username and Email address and you will be sent a recovery email.
Click the reset password link in the email. Note: The link will be active for 24 hours or one use.
Enter your password in both Password and Confirm Password and click “Return to Login” or “Back to Sign-In”.
Sign Up: For your members, they can click the Sign Up option to enter their information into your site and create their member login. Questionnaires/Waivers can be linked to the Sign Up page. Click here for details on setting up waivers. Note: Password's length must be of seven characters and contains at least one letter and number. Member’s passwords expire in 90 days and members will receive an email reminder 10 days, 5 days, and 24 hours prior to their password expiring.
Privacy Policy: This link directs you to the Member Solutions webpage and details how we maintain your data and information. Click here for more details.
Password Reset: Passwords expire every 90 days. If you click the link in a password reminder email, or if your password has expired when you login in, you will be directed to the password reset page. To reset your password, simply enter your old password, new password and confirm password then click the “Change Password” button.