Refund Item

Use the Refund Item option to return any item on an invoice to void that item sale.  

To Refund Item:

• Go into the invoice you want to refund.  You can find invoices either from the Member's Profile or from Manage Invoices.

Find invoice from Member's Profile:  Go to Members and search for the member.  Once on their Profile, click Account>Invoice History.  Click on the Invoice number.

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 Find invoice from Manage Invoices:  

• Go to Invoicing/Payments>Manage Invoices.

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• Enter Search Parameters and click Search.

• Once in the invoice, click either the Refund icon, or on Refund Item.

• Make sure Refund Item is selected. Then change the Count to the quantity of items you are refunding. For example, if you have sold 1 package, enter 1 in the count.  If you sold 10 individual sessions, but only want to return 3, enter 3 in the count, and so on.  Then click Refund.

• Once you have done the refund item if you scroll to the bottom of the invoice you will see the return with the name of the item that was returned.