Support & Product Enhancement
- Cathy Beckstead (Unlicensed)
At Member Solutions, we're here to support your success and listen to your ideas!
Use this page to submit product enhancement requests, access support resources, book training sessions, and connect with our team for account or sales inquiries.
Your feedback and questions help us continue building the best possible Member Manager experience.
Thank you for partnering with us!
Accessing the Support & Product Enhancement Section
In Member Manager, navigate to the Support & Product Enhancement tab located on the Left Menu.
This area includes two main parts:
Request a Feature Enhancement
Contact Member Solutions
1. Submitting a Product Enhancement Request
Have a suggestion that could improve Member Manager? We encourage you to share it!
To submit a feature request:
Open the Support & Product Enhancement tab.
Complete the Enhancement Request Form with a detailed description of your idea, suggestion, or new feature request.
Check the “Send Email Confirmation of Feature Request” box if you would like a confirmation of your request.
Click Submit to send your feedback directly to our Product Team.
What Happens After Submission?
If you have checked the email confirmation box, you’ll receive confirmation that your request has been received.
Our Product Team carefully reviews each request to prioritize new features and improvements.
While not every idea can be implemented immediately, all feedback is considered.
2. Training & Support Contact Options
The Training & Support area provides multiple ways to get help and learn more about our products and services:
a) Contact Support Page
Click the Training and Support link to open a dedicated page with full support details.
On the Contact Support page, you can find
Phone number for to contact our support team.
Support email information to reach our team directly.
Training Session Booking to schedule time with our specialists.
Sales Team Contact options if you're interested in additional Member Solutions products and services.
b) Access the Knowledge Base
Click the Knowledge Base link to browse helpful articles, tutorials, and user guides.
The Knowledge Base is available 24/7 for quick self-service support.
c) Create a Support or Billing Ticket
Use the Support Form to submit a technical or billing inquiry.
Choose the appropriate category (Billing/Member Account Questions (Managed Billing Services) or Software Troubleshooting/Support) and provide details to ensure fast assistance.
d) Contact by Phone (Have a question on your account?)
For account-related questions (such as billing, account setup, or administrative topics), use the phone number listed at the top of the Contact Member Solutions page.
Why Use the Support & Product Enhancement Section?
Centralized Access: Find support resources, request training, and connect with our sales team all in one place.
Quick Help: Choose the communication method that best fits your needs—email, phone, form submission, or self-service through the Knowledge Base.
Influence the Future: Your feedback drives future enhancements to Member Manager.
Thank You for Your Feedback and Support!
Your input helps shape the future of Member Manager, making it even better for all our users.
Thank you for sharing your ideas and connecting with our Support, Client Service, and Sales teams when needed. We’re here to help you succeed!