The Live Front Counter Check In System or Live FCCS for short is a new way where your facility can check in your members for attendance and so much more. Below is a detailed user guide to assist you with all of the features of Live FCCS.
Splash Screen
Once Live FCCS is enabled for your facility, log into your Club Advantage Software and you will see it appear on the Home Tab of the Splash screen, off to the right hand corner. Click the “Start” link to open it.
Log in Screen
Once you have clicked the link a pop up screen will appear looking like this:
This is the new Live FCCS.
Log in using the same User ID and Password that you would use to log in to the Club Advantage software.
There are also 2 modes you can choose from. The Member Only Mode and the Admin User Mode.
Member Only Mode: Mode where Members Check in themselves. This mode is a Light Version of the Admin User Mode, which we will be going over in detail.
(A Scanner/PC Prox Reader is required for Member Only mode to function properly)
Admin User Mode: Has all the features we offer, and will most likely be the mode you will be using. We will be going over this mode first.
log in screen
As mentioned previously, type in your User ID and Password in the proper sections and select the appropriate Radio Button for which mode you would like to be logged into.
We will first be going over the Admin User Mode.
Main Admin Screen
Once logged into Admin User Mode you will see this screen appear:
This is the Admin User main screen.
When members check in to use the facility or classes it will appear here.
You should see 6 Buttons on the righthand side
Going from Top to Bottom we have as follows:
Log out of FCCS
Member/Guest Search
Preferences
Club Attendance
Member Maintenance
Guests & Prospects
We will be going over each of these in detail within the following sections.
Logout of FCCS
Logout of FCCS implies exactly that.
It logs you out and turns off the FCCS.
Once logged out, it will forward you back to the login screen.
Member Search
When you select the Member/Guest Search Button this screen will appear.
Member/Guest Search allows you to check in members/guests without the use of a Barcode scanner.
Here you can search for any member/guest using their First or Last Name, Account ID, Member ID, Alternate Account ID, or any Phone Numbers on file for the member in question. The Status Drop Down allows the search criteria to search for only Active, Inactive, Pending or All members. Once you have entered the relevant information in the corresponding field, click Search.
If you have a Barcode or Prox card and would like to know whom it is attached to, you can place the number from that card under Bar Code and click Search.
Once the member you are looking for is found, you will be able to click their name.
Example of a non restricted account
This is an example of a successful check in with an account that has no restrictions:
Once you have clicked their name you will be forwarded back to the Main Admin Page with the members information appearing.
Example of a restricted account
This is an example of an account that has a restriction on it. You can notice that under Billing Status it says past due:
Restrictions on an account can be: past due account, non active account, pending account, etc.
You will also notice 2 member messages appearing in red that say: Your Account is restricted from use at this time, and Your account is Past Due. Please see the Front Desk.
If any of these restrictions appear when a member checks in, they should not be given access to the facility and should instead consult with management or staff to discuss their account.
Preferences
Preferences is where you are able to change the notification messages which appear on FCCS, and also the corresponding Audio that plays.
Messages
By default, under the Active Member Message section it says: "Have a great workout". Anyone that checks in and is an active member without restrictions will have that message appear on screen.
If you would like to change that message all you have to do is Delete the current message and type in the message you prefer. Once typed in select the Save FCCS Preferences button below, and that message will be saved.
Audio
Underneath the Active Member Message section is the Check In Successful Audio where the default is: Active Member Female. Anyone that checks in and is an active member without restrictions will activate this audio message, which will play over the speakers that are directly connected to the computer using Live FCCS.
If you would like to change which Audio plays, select the corresponding dropdown list, and a wide range of audio files will appear. You can preview the audio file by selecting it, and then clicking the Play button off to the right.
Once you have decided on a file to use, click the Save FCCS Preferences button to save your adjustments for the Audio.
Club Attendance
Next up is the Club Attendance feature
The Club Attendance feature is essentially a running list of who has attended the facility in the last 24 hours.
You will be able to see their Name,Pass Date,Member ID,Membership Code and Attendance Type.
This is not a Member Attendance Report. You will still need to go through reports to bring up that information
Member Maintenance
Now we have Member Maintenance
If you select the Member Maintenance field without anyone checked in it will bring up Member Maintenance as it normally would in Club Advantage,
But if a member is checked in, Say a Member who, has a restriction on their account, if you select the Member Maintenance button that members Member Maintenance page will appear.
Member Maintenance has full functionality so any adjustments saved will appear as they should.
G & P
Next up is Guest and Prospect
If you would like to sign up a Guest/Prospect. Instead of having to go into Club Advantage you can select this button and it will forward you to Guest and Prospect Tracking
Say if you wanted to find a guest or prospect you would have to Find that Guest or Prospect through the search function in Guest and Prospect
It does not have the same functionality as Member Maintenance where a G&P checks in and the members information will appear.
Take a picture 1
When a member checks in and does not have a photo attached to their account this is what it will look like. If your facility has a Logitech Webcam attached to the computer you are able to take pictures of existing members here.
Once a member checks in you can then select the Take Photo link to begin the process
Take a picture 2
Then this screen will appear.
The Camera Preview Area is what the picture will look like before you take it.
Once the picture is to your liking, you will then select the Take Photo link on the left to take the picture.
If you wish to get out of this Camera Preview Area select the Cancel Photo link
Take a picture 3
Once you have taken the photo you will be re-directed back to the Main Admin screen with the picture appearing off to the left.
If you like the picture you will then select the Save Photo link.
Take a picture 4
This message will appear that picture is now been updated and attached to that members account.
Then when the member checks in at anytime you will see a picture of that member on the left
Take a picture 5
The photo will also appear on the Member Maintenance page for that member as well off on the top left hand corner.
Classes
(This section we will be going over how to check in members into their classes/activites, if a member is on a Session Activity Package it will NOT RECORD THE SESSION from this feature please make sure you still record your sessions as normal)
So when a member is signed up for a Class/Activity and they scan in as they normally do, roughly 2 hours before that Class or Activity starts, this screen will appear before the normal Main Admin screen.
You will see the name of the Class/Activity, the time at which they will be attending, and the instructors name.
You also see a grey X. This grey X means that the member has not checked in for their class.
For a member to check in all that has to be done is a "click" of the mouse anywhere on the text of the Class/Activity in question
Once that happens
Classes 2
The Grey X is replaced with a Blue Check stating that the member has been checked in.
Then you can select the Back Button
Classes 3
And you will be forwarded to the Main Admin page as normal with all of the members info and a message telling you that the member is attending a class.
This completes the Admin User Mode walk through of Live FCCS We will now go over a walk through of Member Mode.
Member Mode
Member Mode is a "light version" of the Live FCCS.
Its essentially where members check themselves in and no other features like in the Admin User Mode are available.
This mode is perfect for facilities that have Classes/Activities in rooms. Clubs can potentially have check in kiosks next to these rooms on at all times strictly for checking in.
Now if this mode is on, the facility is REQUIRED to have a scanner/PcProx reader as you cannot manually check in a member in the mode.
If a member does not have their check in card/keytag they will not be able to check in. There is no manual check in available in this mode
Member Only
To turn on Members Only mode is easy. On the FCCS log in screen you will use your User ID and Password and then making sure to select the Members Only Mode radio button.
You will then hit the Login button below
Member Only 2
Once logged you are forwarded to the Main Admin page in Member Only mode. As you can see it looks like the Main Admin page in admin mode but without any of the features that would have appeared on the right.
Member Only 3
When a member scans in you they will see all of the basic information on their account and their messages as well but as informed no other features are available
If a member is signed up for a Class/Activity they are able to check in for that Class or Activity
Member Class in Member Only Mode
So when a member checks in with a class or activity scheduled they will still get the normal screen showing the class/actviity. They will "click" on that class or activity
Member Class in Member Only Mode 2
And the X will change to a check mark. They can select the Back button
Member Class in Member Only Mode 3
You be forwarded to the Main Admin screen showing their basic information along with messages including the message regarding the class/activity.
Remember at any time if you have any questions at all with the Live Front Counter Check In System or anything else please call 877-772-3348 where someone in our Customer Support staff can assist you