Go to Member Management
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On the Operations page, choose Primary or Secondary based on which type of account needs to be cancelled.
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Look up the specific member or account. Click on the member.If you choose to cancel the Primary, it will cancel ALL members on the account. Cancelling the secondary member will only cancel that member, and not the whole account.
Choosing the Primary
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If you’re cancelling a Primary account you will get a choice to verify that you meant to choose all members or to go back and only choose one memberwarning reminding you that cancelling the Primary cancels all Secondary members on the account as well.
Continue With Account
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Cancellation fee defaults to today's date. Can be pushed to a future date.
Cancellation fee is not required but can be set for just one account or all accounts tied to the membership.
Reason is required and will be notated on the account.
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