The Live Front Counter Check In System or Live FCCS for short is a new way where your facility can check in your members for attendance and so much more. Below is a detailed user guide to assist you with all of the features of Live FCCS.
Splash Screen
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Once Live FCCS is enabled for your facility, log into your Club Advantage Software and you will see it appear on the Home Tab of the Splash screen, off to the right hand corner. Click the “Start” link to open it.
Log in Login Screen
Once you have clicked the link a pop up screen will appear looking like this:
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Admin User Mode: Has all the features we offer, and will most likely be the mode you will be using. We will be going over this mode first.
log in screen
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Login Screen
As mentioned previously, type in your User ID and Password in the proper sections and select the appropriate Radio Button for which mode you would like to be logged into.
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We will be going over each of these in detail within the following sections.
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Sign out of FCCS
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Logout Sign out of FCCS implies exactly that.
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When you select the Member/Guest Search Button this screen will appear.:
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Member/Guest Search allows you to check in members/guests without the use of a Barcode scanner.
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Once you have decided on a file to use, click the Save FCCS Preferences button to save your adjustments for the Audio.
Club Attendance
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Next up is the Club Attendance feature
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The Club Attendance feature is essentially a running list of who has attended the facility in the last 24 hours.
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This is not a Member Attendance Report. You will still need to go through reports to bring up that information.
Member Maintenance
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Now we have Member Maintenance
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Selecting the Member Maintenance field without anyone checked in it will bring up Member Maintenance as it normally would in Club Advantage,
But if If a member is has checked in, Say a Member who, has a and they have a restriction on their account, if you can select the Member Maintenance button that members which will cause that member's Member Maintenance page will to appear.
Member Maintenance has full functionality, so any adjustments saved will appear as they should.
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Guests &
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Prospects
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Next up is Guest and Prospect.
If you would like to sign up a Guest/Prospect. Instead of having to go without going back into Club Advantage, you can select this button, and it will forward you to Guest and Prospect Tracking.
Say if If you wanted would like to find a guest or prospect, you would have tocan Find that the Guest or Prospect Prospect in question through the search function in within Guest and Prospect.
It does not have the same functionality as Member Maintenance where a G&P checks in and the members information will appear.
Take a picture 1
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When a member checks in and does not have a photo attached to their account this is what it will look like. :
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If your facility has a Logitech Webcam attached to the computer, you are will be able to take pictures of existing members here.
Once a member checks in you can click on the Profile Picture, then select the Take Photo link to begin the process.
Take a picture 2
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Then Selecting Take Photo will cause this screen will to appear.:
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The Camera Preview Area is to the left of the is what the picture will look like before you take it.
Once the picture is to your liking, you will can then select the Take Capture Photo link on the left to take the picturephoto.
If you wish to get out of this Camera Preview Area, select the Cancel Photo link.
Take a picture 3
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Once you have taken the photo you will be re-directed back to the Main Admin screen with the picture appearing off to the left.
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Take a picture 4
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This message will appear that once the picture is now has been updatedcaptured and attached to that members account.Then when the member checks in at anytime you will see a picture of that member on the left:
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Take a picture
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The photo will also appear on the Member MaintenanceProfile page for that member as well off on the top left hand corner.
Classes
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(This section we will be going over how to check in members into their classes/activites, if a member is on a Session Activity Package it will NOT RECORD THE SESSION from this feature please make sure you still record your sessions as normal)
So when a member is signed up for a Class/Activity and they scan in as they normally do, roughly 2 hours before that Class or Activity starts, this screen will appear before the normal Main Admin screen.
You will see the name of the Class/Activity, the time at which they will be attending, and the instructors name.
You also see a grey X. This grey X means that the member has not checked in for their class.
For a member to check in all that has to be done is a "click" of the mouse anywhere on the text of the Class/Activity in question
Once that happens
Classes 2
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The Grey X is replaced with a Blue Check stating that the member has been checked in.
Then you can select the Back Button
Classes 3
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And you will be forwarded to the Main Admin page as normal with all of the members info and a message telling you that the member is attending a class.
This completes the Admin User Mode walk through of Live FCCS We will now go over a walk through of Member Mode:
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This completes the Admin User Mode walk through of Live FCCS.
Member Mode
Member Mode is a "light version" of the Live FCCS.
Its essentially This mode is where members check themselves in, and no other features like in the Admin User Mode are available.
Member Mode’s primary use is for checking members in at a kiosk which is unattended by staff.
This mode is perfect for facilities that have Classes/Activities in rooms. Clubs can potentially have With this mode you can place check in kiosks next to these rooms, which can be left on at all times strictly for , and will only allow the act of checking in.
Now if this mode is onPlease note: when using Member Mode, the facility is REQUIRED to have a scanner/PcProx reader as you cannot manually check in a member in the mode.is REQUIRED to have a scanner/PcProx reader, as there is no function to manually check in members. If a member does not have their check in card/keytag they will not be able to check in. There is no manual check in available in this mode
Member Only
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To turn on Members Only mode is easy. On the FCCS log in screen you will use your User ID and Password and then making sure to select the Members Only Mode radio button.
You will then hit the Login button below
Member Only 2
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Once logged you are forwarded to the Main Admin page in Member Only mode. As you can see it looks like the Main Admin page in admin mode but without any of the features that would have appeared on the right.
Member Only 3
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When a member scans in you they will see all of the basic information on their account and their messages as well but as informed no other features are available
If a member is signed up for a Class/Activity they are able to check in for that Class or Activity
Member Class in Member Only Mode
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So when a member checks in with a class or activity scheduled they will still get the normal screen showing the class/actviity. They will "click" on that class or activity
Member Class in Member Only Mode 2
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And the X will change to a check mark. They can select the Back button
Member Class in Member Only Mode 3
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You be forwarded to the Main Admin screen showing their basic information along with messages including the message regarding the class/activity.
Remember at any time if you have any questions at all
Remember that if at any time you have any questions with the Live Front Counter Check In System (FCCS), or anything else please call in Club Advantage, please call the eFit Technical Support line (877-772-3348) where someone in our Customer Support staff can assist yousupport staff will be happy to assist further!