Delinquency Management Overview

We make every attempt to collect past-due payments by the use of automated outbound calls, text messages and email. It is strongly encouraged that all clients sign up for texting. Our goal is to collect your money while at the same time preserving the relationship you have with your member.

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Working together enhances results...

Clients with the lowest delinquency percentages work together with Member Solutions. Many of our clients keep Member Solutions' Customer Service Cards at their front desk. These cards include our business hours and contact information. If your member misses a payment, hand them a card and say "Member Solutions needs to speak with you. Here's their contact information". Once your member knows you are aware of their billing status, they are more likely to resolve an issue and stay current.