Waiver/Refund Request

How to properly request a waiver/refund for invoices, including late and/or return fees.

Look Up The Member

If there are multiple names, make sure you select the primary member when looking up their Member Profile.

Choose Your Item

From the Transactions Tab, within the eFit section (default), any items on-hold, or invoiced can be waived, whereas invoices already paid will be refunded.

Check the box(es) of the item(s) you'd like to request to be waived or refunded
Select the box at the top of the column to process the request.

Populate Data

Fill out the amount and reasons. You don't have to have the full amount to be waived/refunded. You can choose a partial amount, such as only $15.

Hit Send Refund/Waiver Request after you are done.

Submit Request

The Request will be sent to eFit Financial and will either be accepted and processed or denied and sent back.

Even though the request was submitted, it is the clubs responsibility to follow up on the response to the request.

**Sometimes the request is denied as it is connected to contract (recurring dues) or the account needs to be replaced. An easy way to qualify a waiver is to know what charges are in-house and what are not. All fees are from eFit. All contractual dues, POS, Activities, and Specials are from the Club.

WE DO NOT WAIVE RECURRING CLUB DUES ALREADY PAID AT THE CLUB, THEY MUST BE NOTATED AS PAID UNDER POST A PAYMENT ACCORDINGLY.