This help article will show you how to Freeze or Terminate a contract.
Freeze A Contract
Click on the Members tab and pull up the client
Click Account
Click Contracts
Select View Freeze in the Actions drop-down menu
Select the Adjustment Request
It will open up the following dialog box
Write in the Adjustment instructions of what you would like us to adjust for you. You may choose freeze from the Note Types.
Submit Request. We will respond within 24-48 hours.
Terminate a Contract
Click on Members and pull up the client
Click Account
Click Contracts
Select Terminate
NOTE: A prompt will appear asking if you're sure that you would like to terminate the contract.
Another way to terminate contracts is to:
Select the Account tab
Select the Autorenewals tab
Select Terminate next to the contract
NOTE: A prompt will appear asking if you're sure that you would like to terminate the contract.
