How We Bill and Process Payments

Credit Card and Bank Drafts (EFT)

To ensure timely processing, Member Solutions prepares member payment files in advance of their due date. If you need to hold or change a member's payment for any reason, we require five (5) days' notice prior to the scheduled due date to guarantee the request will be processed.

When a payment is declined, we reprocess the payment up to four (4) times within five days. This systematic, proprietary approach captures payments that would otherwise be lost.

Billing Statements

Member Solutions will email your member a billing statement 20-25 days prior to their due date. This requires the billing frequency to be no less than "monthly". These actions continue until the membership is paid in full or the member's account goes into Default. (Refer to the Delinquency FAQ section for more details.)

Open

How We Apply Payments
Every payment due is defined as an invoice. We apply funds, invoice by invoice, beginning with the oldest open invoice.

Step 1: Apply funds to any returned or processing fees that are due
Step 2: If there are any remaining funds, apply to late fee due
Step 3: If there are any remaining funds, apply to payment amount due
Step 4: If there are any remaining funds, apply funds to the next open invoice and repeat steps 1
through 3 until there are no remaining funds

Example:
Payment Received Date: 10/25
Amount received: $300

Based on the payment guidelines listed above, this is how the funds will be applied:

Step 1: Inv. #1001, Apply $10 to Late Fee Due ($290 Remaining Funds)

Step 2: Inv. #1001, Apply $100 to Payment Amount Due (Invoice closed,$190 Remaining Funds)

Step 3: Inv. #1002, Apply $10 to Late Fee Due ( $180 Remaining Funds)
Step 4: Inv. #1002, Apply $100 to Payment Amount Due ($80 Remaining Funds)
Step 5: Inv. #1003, Apply $80 to Payment Amount Due ($0 Remaining funds, $20 Invoice Balance)