Change Requests

To Request Any Type Of Change To a Billing Account

There are many reasons you may need to modify an existing billing account. We've listed several of the most common reasons in this section. For any type of change, you can contact the Member Solutions Client Services Team or send requests online through your MSI Billing or Member Manager accounts.

To learn how to perform your own functions online, please contact the Member Solutions Support team.

By Phone: 877.600.3811
By Email: support@membersolutions.com

To Freeze (Suspend) a Membership

We can accommodate requests to freeze accounts for up to 6 months consecutively. Accounts that require a freeze longer than six months will be cancelled and a new agreement is required to resume billing.  Our data demonstrates that 99.3% of membership accounts that remain frozen for 6 months are never reactivated.

To Cancel a Membership

We will cancel up to 10 accounts per month at no charge. If you need to cancel more than 10 memberships in any given month, please contact Member Solutions to discuss your account.

NOTE: If the billing account has an outstanding return fee, we will charge up to $25 when the cancellation is processed to offset the fees we were charged by our bank.

To Request a Refund
At your request, Member Solutions will process a refund to your member using the same method as their original payment. Refunds are processed within 3-5 business days of request.

To Change a Due Date
At your request, Member Solutions will change the due date for an individual payment or for all future payments.