Billing and Funding Information
Billing Cycle
The monthly billing cycle begins on the 28th of each month and ends on the 27th of the following month. We will notify you via email when your online monthly financial statement is ready to download.
Funding Information
Month-end funding
Once the billing cycle is closed on the 27th, the financial data is audited and funds are disbursed via direct deposit on the first business day of the following month. If you've opted to receive your funds via check, it will be mailed on the first business day following the 27th. The amount of your deposit includes all member payments, minus any funds already disbursed (Advances) in the cycle plus any fees. If there is a balance due to Member Solutions when the cycle is closed we will notify you via email.
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Scheduled Advance(recurring)
In addition to the deposit received on the first of the month, we offer two (2) scheduled deposits at no charge on the following days of the month: 5th, 10th, 15th, 20th and 25th. To modify or add a recurring advance, please submit a completed Funding/Advance Request Form for processing.
There are 3 ways to access the Funding/Advance Request Form:
Request by calling Client Services at 888.277.4407
Email Client Services at client@membersolutions.com
NOTE:Â Advances are comprised of 80% of funds collected by Member Solutions from the time of your last deposit.
Non-scheduled Advance(special)
For an additional charge, we offer unscheduled advance funds between the 2nd and 25th of any month. To request an unscheduled advance, please contact Client Services at 888.277.4407 or LOGIN to your MSI Billing account, select the "Financial Summary" link, then "Tools".