This help article will show you how to refund a purchase to credit.
Find Any paid invoice can be refunded to Credit. Go to the invoice that you would like to refund
Select Refund
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Select Refund Payment and Item or Refund Payment
If refunding Payment and Item - Enter the quantity that you want to refund in the Count at the top right hand side
Select Credits
Select Refund
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, and choose Refund Item at the bottom. You can refund either Item and Payment or Payment.
Click Next. On that screen, you can choose how to refund the payment. Choosing credit will apply that credit amount to the member’s On Account tab. The credit can be used for future purchases.
If you click on the member's name, you'll be dropped into their On Account area where you'll be able to see their Credit Balance.
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