This help article will show you how to Freeze or Terminate a contract.
Freeze A Terminate a Contract
Click on the on Members tab and pull up the client
Click Account
Click Contracts
Select View Freeze in the Actions drop-down menu
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Select the Adjustment Request
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It will open up the following dialog box
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Write in the Adjustment instructions of what you would like us to adjust for you. You may choose freeze from the Note Types.
Submit Request. We will respond within 24-48 hours.
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Click on Members and pull up the client
Click Account
Click Contracts
Select Terminate
NOTE: A prompt will appear asking if you're sure that you would like to terminate the contract.
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Another way to terminate contracts is to:
Select the Account tab
Select the Autorenewals tab
Select Terminate next to the contract
NOTE: A prompt will appear asking if you're sure that you would like to terminate the contract.
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Account>Contracts
Select Terminate from the select action drop-down.
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The next screen will allow you to “cancel contract with nothing further due”. This will cancel the contract going forward and any past due invoices. Or you can cancel with a final payment due, for example if the contract requires 30 days notice, you can cancel starting the next month.
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If this member(s) will no longer be coming to the club at all, choose the radio button next to the name(s) and click on Yes. You can choose No and keep the member active if you are cancelling in order to add a replacement contract.
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