The Live Front Counter Check In System or Live FCCS for short is a new way where your facility can check in your members for attendance and so much more. Below is a detailed user guide to assist you with all of the features of Live FCCS.
Splash Screen
...
Once Live FCCS is enabled for your facility, log into your Club Advantage Software and you will see it appear on the Home Tab of the Splash screen, off to the right hand corner. Click the “Start” link to open it.
Log in Login Screen
Once you have clicked the link a pop up screen will appear looking like this:
...
Admin User Mode: Has all the features we offer, and will most likely be the mode you will be using. We will be going over this mode first.
log in screen
...
Login Screen
As mentioned previously, type in your User ID and Password in the proper sections and select the appropriate Radio Button for which mode you would like to be logged into.
...
We will be going over each of these in detail within the following sections.
...
Sign out of FCCS
...
Logout Sign out of FCCS implies exactly that.
...
When you select the Member/Guest Search Button this screen will appear.:
...
Member/Guest Search allows you to check in members/guests without the use of a Barcode scanner.
...
Member Maintenance has full functionality, so any adjustments saved will appear as they should.
...
Guests &
...
Prospects
...
Next up is Guest and Prospect.
...
Once a member checks in you can click on the Profile Picture, then select the Take Photo link to begin the process.
...
Selecting Take Photo will cause this screen to appear:
...
The Camera Preview Area is to the left of the is what the picture will look like before you take it.
Once the picture is to your liking, you can then select the Take Capture Photo link on the left to take the picture to capture the photo.
If you wish to get out of this Camera Preview Area, select the Cancel Photo link.
Take a picture 3
...
Once you have taken the photo you will be re-directed back to the Main Admin screen, with the picture appearing off to the left.
Selecting the Save Photo link will save the picture.
Take a picture 4
This message will appear once the picture has been updatedcaptured and attached to that members account:
...
When the member checks in at anytime you will see the updated picture of that member on the left.
...
Take a picture
...
4
The photo will also appear on the Member MaintenanceProfile page for that member as well off on the top left hand corner:
...
Classes
(In this section we will be going over how to check in members into their classes/activities. If a member is on a Session Activity Package it will NOT RECORD THE SESSION from this feature, so please make sure to record these sessions as normal)
...
When a member is signed up for a Class/Activity and they scan in within 2 hours before that Class or Activity starts, the screen above will appear before the normal Main Admin screen.
You will see the name of the Class/Activity, the time at which they will be attending, and the instructors name.
You will also see a grey X. This grey X means that the member has not yet checked in for their class.
For a member to check in all that has to be done is a "click" of the mouse anywhere on the text of the Class/Activity in question.
Classes 2
...
Once you have clicked on the text, the Grey X will be replaced with a Blue Check, stating that the member has been checked in.
You can then select the Back Button.
Classes 3
...
After selecting the Back button, you will be forwarded to the Main Admin page, with all of the members info and a message telling you that the member is attending a class.
...
This completes the Admin User Mode walk through of Live FCCS. We will now be going over the Member Mode.
Member Mode
Member Mode is a "light version" of the Live FCCS.
...
Please note: when using Member Mode, the facility is REQUIRED to have a scanner/PcProx reader, as there is no function to manually check in members. If a member does not have their check in card/keytag they will not be able to check in.
Member Only
...
Activating Members Only mode is easy. On the FCCS log in screen you will enter your User ID and Password, and then select the Members Only Mode radio button.
You will then hit the Login button below.
Member Only 2
...
Once logged in you will be forwarded to the Main Admin page in Member Only mode. As you can see it looks like the Main Admin page in admin mode, but without any of the features that would have appeared on the right.
Member Only 3
...
When a member scans in they will see all of the basic information for their account along with any of their messages, but as mentioned none of the other member related features will be available.If a member is signed up for a Class/Activity, they will be able to check in for that Class or Activity.
Member Class in Member Only Mode
...
When a member checks in with a class or activity scheduled, they will still get the normal screen showing the class/activity. Clicking on that class or activity will check them in.
Member Class in Member Only Mode 2
...
As in Admin Mode, the X will be changed to a check mark. The Back button will be displayed to return to the main page.
...
in
...
After selecting Back you will be forwarded to the Main Admin screen, showing the member’s basic information along with any messages, including messages regarding the class/activity.
Remember that if at any time you have any questions with the Live Front Counter Check In System (FCCS), or anything else in Club Advantage, please call the eFit Technical Support line (877-772-3348) where our support staff will be happy to assist further!