Full-Service Billing Vs. Self-Service Billing

We have two different Types of clients that use Member Manager: Full-Service and Self-Service.

• Full-Service Billing.

These clients are using Member Manager alongside our Full Service Billing product. These Clients enter contracts into Member Manager, which are then sent along to MSI for billing and servicing. We collect their payments, deduct our commission, and then fund the clients directly. They still have access to the MSI billing website, however, contracts entered there will not appear in Member Manager. They also have less access to make changes to contracts in Member Manager, and most actions, such as price adjustments, due date changes, and payment source changes, must be done either by contacting our Support team or entering an adjustment request.

• Self-Service Billing

These clients are using Member Manager as a standalone platform. Most have connected the software to a third-party merchant processor. This means that credit card and EFT transactions processed in Member Manager are sent along to a merchant processor, who in turn funds the client directly. These clients do not have MSI IDs and do not have access to the billing website. We do not service their contracts