Member Manager Help Tab

Owned by Member Solutions
Last updated: Mar 22, 2021 by Cathy Beckstead
2 min read

The Member Manager help tab consists of several ways to contact Member Solutions Support for assistance with your software.

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Help>Helpdesk - https://membersolutions.atlassian.net/wiki/spaces/MSIKB/pages/1317732392

Clicking on the Help Desk will direct you to the Member Manager Solution Center.  Here you will find useful articles on using the Member Manager software.  To search for an article, enter keywords in the search filed at the upper right, or find articles sorted by subject on the left.

Help>Submit a Ticket

Click Submit a Ticket to be directed to our Jira support portal.  From here enter your email address to sign in or add your email address as a user. Enter a subject and a description of the problem or question. Please enter your myvolo.ca site name in either the subject or description, which will assist us in finding your site so we can respond to your specific issue. This will create a ticket for our Support Team, and they will be able to email you directly.

https://membersolutions.atlassian.net/servicedesk/customer/portal/4/group/5/create/21

 

Help>Contact Us

https://membersolutions.atlassian.net/wiki/spaces/MSIKB/pages/1317928981

Click here for phone numbers, email, and support hours.

Help>Chat

Click here to start a Live Chat with one of our Support Team members.  Enter your name and email address to begin the chat.

To hide the chat, if you need to get to anything on your screen that the chat is covering, click the down arrow at the top.  To bring the chat back up, click Help>Chat again to pick up the chat where you left off.