The Member Manager help tab consists of several ways to contact Member Solutions Support for assistance with your software.
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More>Helpdesk - Member Manager Solution Center
Clicking on the Help Desk will direct you to the Member Manager Solution Center. Here you will find useful articles on using the Member Manager software. To search for an article, enter keywords in the search filed at the upper right, or find articles sorted by subject on the left.
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More>Submit a Ticket
Click Submit a Ticket to be directed to our Jira support portal. From here enter your email address to sign in or add your email address as a user. Enter a subject and a description of the problem or question. Please enter your myvolo.ca site name in either the subject or description, which will assist us in finding your site so we can respond to your specific issue. This will create a ticket for our Support Team, and they will be able to email you directly.
https://membersolutions.atlassian.net/servicedesk/customer/portal/4/group/5/create/21
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More>Contact Us
Contact The Training And Support Team
Click here for phone numbers, email, and support hours.
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More>Chat
Click here More tab houses our Chat option. Click Chat to contact our software support Team.
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More>Chat (Chat is Available)
Click the Chat option to start a Live Chat with one of our Support Team members.
Enter your name and email address to begin the chat.
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To hide the chat, if you need to get to anything on your screen that the chat is covering, click the down arrow at the top. To bring the chat back up, click Help>Chat again to pick up the chat where you left off.
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More>Chat (Chat is unavailable)
If our chat team is currently unavailable, please enter your name, email address, and a detailed question. Our chat system will automatically create a support ticket and send your information to our support team. A team member will follow up with you as soon as possible to answer your question. Thank you for your patience!
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More>Privacy Policy
At Member Solutions, we are committed to protecting your privacy.
Click here or click the Privacy Policy option under the More tab to view our Member Solutions Privacy Policy.