Freezing a contract places it on hold from the date you choose until the date you choose for it to resume billing. During this time no invoices are generated and no items are allocated. For Term contracts, all frozen payments will be added to the end of the contract to preserve the original number of payments. Please follow these steps to freeze a contract
Navigate to the contracts tab of the member in question
from the actions drop-down choose Freeze
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In the page that pops up Bulk Freeze: From the member profile, go to Account>Contracts and chose Freeze from the select action drop down.
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Next choose when you would like the freeze to begin and then choose the date that payments should resume. The date you choose to resume will be your due date going forward.
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If the contract has any outstanding invoices available to be frozen they will show in a grid below where you entered your freeze and resume dates. You can choose to freeze these invoices as well by clicking the radio button next to each one you want to be frozen.
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Note: Only invoices that have not been paid, and from which no items have been used, can be frozen.
Once you have chosen your dates and selected any outstanding invoices you wish to be frozenfreeze, click the continue button Continue. I A message will appear to verify which dates and invoices you are freezing. To complete the freeze click the freeze invoices button. Freeze Invoices.
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Bulk Unfreeze: To unfreeze a frozen contract, navigate to the member's contract tab, and choose go to Account>Contracts and chose Unfreeze from the actions select action drop - down.
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In the page that opens Next choose the date that you would like the contract to resume billing then click continue Continue.
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As with Freezing a message will appear explaining the actions that will be taken. Click unfreeze invoices Unfreeze Invoices to complete.
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Freezing/Unfreezing individual payments: You can also Freeze/Unfreeze individual payments by viewing the contracts payment history using the edit payments action from the contracts tab. Just click the red and green freeze or unfreeze buttons next to each payment to freeze or unfreeze it. going to View/Edit Payments from the select action drop down under Account>Contracts. Click the red or green options to freeze or unfreeze next to each payment. That individual payment will be frozen and a payment added to the end for a term contract. When unfreezing, that payment will unfrozen, and the end payment removed from a term contract. If the contract is ongoing, no additional payments are created. Note: You can unfreeze a past invoice if a member comes back early, but that invoice will be past due immediately. If the invoice needs to be paid, first Unfreeze the invoice and . then click Back at the bottom. Then the invoice number to go to that invoice and click Pay Contract from the Select Action drop-down on the Contract tab and pay that past due invoice.
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at the bottom.
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