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*If you use a membership agreement other than the one provided by Member Solutions, please provide a copy of your agreement for our records. Late fees cannot exceed $25 and grace periods cannot exceed 15 days. Please note that all fees collected are retained by Member Solutions.How often are my members contacted?
By letter/email: Members receive correspondence every 20 days while their account is delinquent; the longer the delinquency, the more aggressive the message. In addition to past-due notices, we send automated email alerts when a credit card nears expiration, declines or in the event of a returned check or EFT payment.
By phone: We attempt to contact your delinquent members up to 4 times per week using the telephone numbers you provide. We utilize the newest technology by use of pre-recorded messaging and by automated outbound calls. There are two types of calls:
Out-dial:
A customer service representative places a live call and will leave a personal message if there is no answer.
Auto-dial:
Our system leaves a prerecorded dynamic message which integrates both your member name and your business. This practice results in a high volume of call backs to our live representatives.
All messages and emails provide information about our Online Customer Account Access Center where your member has the ability to review and modify account information, communicate with our Customer Service team, and most importantly, make a payment.
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Can I offer a settlement when an account becomes delinquent?
Yes. We recommend offering a settlement of 50% of the account balance at 90 days past due. If you would like us to automatically settle accounts, please complete and submit the Settlement Authorization section on the Servicing Options Form.
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Questions? Contact Client Services at 888.277.4407 or email client@membersolutions.com
What happens when an account goes into default?
Default occurs when a debtor is unable to make the required payments or is unwilling to honor the debt.
After a period of 90 plus days the responsible party has either:
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