...
Credit Card: Contact is initiated within one day of the first failed payment attempt. If the payment is declined, we will attempt to process it three additional times. Please note that if the payment declines on the fourth attempt, we assess a $10$15.00 processing fee to the member.
Bank Draft (EFT): Contact is initiated immediately upon notification from the bank that the payment was returned. This is normally within 13-3 5 business days of the initial payment. We impose a $25 return payment fee to your member when a payment is returned by their bank.
Coupon/Billing Statement: Contact is initiated three days after the payment due date. Once an account reaches 61 days past due, no additional billing statements will be sent, however attempts to collect the payment will continue until the account is current or goes into Default.
NOTE: For repeated declines/returns, chargebacks, and for returns for reasons of "Stop Payment", "Invalid Information" and "Authorization Revoked", we stop drafting accounts until an alternative payment method is secured.
...
How are fees assessed to my members?
...
Late Fee: If a payment is not received within the grace period (default is 5 days) a late fee (default is $10.00) is assessed to the member's account. The late fee is designed to offset the additional costs of servicing delinquent accounts and to encourage members to pay on time.
Processing Fee: This fee of $10$15.00 is assessed to the member's account after four consecutive credit card declines within 5 business days.
Returned Fee: This fee of $25 is assessed to the member's account when a check or EFT payment is returned by the member's bank.
...
By phone: We attempt to contact your delinquent members up to 4 times per week using the telephone numbers you provide. We utilize the newest technology by use of pre-recorded messaging and by automated outbound calls by our customer service team. There are two types of calls:
...
How do I enroll in this program? You will need to sign an agreement with First Credit Services and complete an authorization form, allowing Member Solutions to send accounts directly to them. CLICK HERE to review the terms and sign up. You may also contact William Jackson Jessica Schwartz at 1-800-606-7066, ext. 20192016.
...
Does the collection agency report to the credit bureaus?
During the sign-up process, you can choose whether your collection accounts will be reported to the national credit bureaus.
...